CITI / ENTERPRISE PLATFORM
From days of document processing to minutes.
I owned a global cross-border payments platform for institutional clients. The work focused on replacing manual regulatory document workflows and bringing the platform into production across markets.
Product Manager · Citi
2019–2021
10+ countries launched
01 / THE PROBLEM
What needed to change.
Cross-border payments involved substantial manual document processing. The product needed to support regulatory requirements across jurisdictions while reducing the processing burden.
02 / THE WORK
Decisions and delivery.
Replace the manual workflow
We brought regulatory document processing into a unified digital system. The work covered approximately 30 million pages per year.
Deliver across jurisdictions
The platform moved from idea to production rollout across more than 10 countries within 18 months.
Support commercial rollout
My work included commercialisation across South Africa, the Philippines, Thailand, and Vietnam.
03 / THE RESULT
10+ countries launched
Regulatory document processing fell from five days to minutes across 10 countries. The broader platform launched in more than 10 countries within 18 months.
Results reported from the 2019–2021 role. Processing time refers to regulatory documents, not payment settlement.
04 / REFLECTION
The product work extended beyond a single workflow to implementation and commercial rollout across markets.